Privacy Policy
Effective Date: 01 September 2025
1. Introduction
At Brand Guard (Pty) Ltd (“Brand Guard”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit our website or use our services. By accessing or using our website, you consent to the processing of your personal information as described below.
We may update this policy from time to time. Please revisit this page periodically to stay informed of any changes.
2. Information We Collect
We collect both personal information and non-personal information through the website and during your interactions with Brand Guard.
2.1 Personal Information may include:
- Your name, email address, phone number, physical address
- Information voluntarily provided via contact forms or email
- Any identifying information submitted in connection with our services
2.2 Automatically Collected Information:
- IP address, browser type, operating system, and device details
- Website usage data, including pages viewed and referral source
- Cookie and tracking data
We only collect what is necessary to deliver our services effectively, legally, and securely.
3. When and How We Process Your Information
We may collect and process your personal information when you:
- Submit a form via our website
- Contact us via email or phone
- Browse or interact with our website
- Make a service enquiry or request a quotation
All personal information is stored securely and processed only for the purposes described in this policy.
4. How We Use Your Information
- Respond to your enquiries or requests
- Provide, maintain and improve our services
- Ensure legal and regulatory compliance
- Issue Certificates of Destruction or service confirmations
- Monitor website performance and enhance user experience
- De-identified or aggregated data may be used for analytics and reporting
5. Sharing of Your Information
We do not sell or rent your personal information. We may share your data only:
- With verified service providers who assist in our operations (e.g. IT, SEO, logistics)
- With regulatory authorities, where legally required
- With law enforcement if necessary to investigate a breach or prevent harm
- With successors in the event of a business restructure, merger, or acquisition
6. Your Rights Under POPIA
- Access or request correction of your personal information
- Request deletion of personal information that is inaccurate, irrelevant or unlawfully retained
- Object to processing or withdraw consent (subject to legal or contractual limitations)
- Opt out of direct marketing
- Lodge a complaint with the Information Regulator
For any of the above, please contact us at info@brand-guard.co.za.
7. Use of Cookies
Cookies are used to personalise your experience, track user behaviour for analytics, and improve website performance. You may disable cookies via your browser settings, but some site features may not function optimally.
8. IP Addresses and Website Usage
We may log your IP address to monitor system performance, detect and prevent security threats, analyse user trends, and maintain website integrity. We do not link IP addresses to identifiable users unless required to do so for legal or security reasons.
9. Third-Party Websites
Our site may contain links to external websites. These are beyond our control, and we are not responsible for the privacy practices or content of any third-party site.
10. Security of Your Information
We implement appropriate physical, digital and organisational safeguards to protect your data against unauthorised access, loss or misuse. While we strive for the highest standards, no data transmission over the internet can be guaranteed to be 100% secure.
11. Accessing and Updating Your Information
You may update or correct your personal information by contacting us. We are not responsible for updating data held by third parties.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@brand-guard.co.za.